Terms & Conditions

Hate long winded small-print? So do we. Here are the key points.

Fee Policy:

  1. Fees are due monthly in advance.

  2. Refer to our fee structure for details of fees.

  3. Normally, we teach one student at a time (Except Group Tuition). If multiple students are involved, the fee will be multiplied accordingly.

  4. All clients must pay a non-refundable £250 annual client fee during registration and on September 1st of each subsequent year.

Cancellation Policy:

Notify us at cancel@peaktuition.co.uk or call 01625 330 505.

  1. Less than 48 hours notice - Full fee payable.

  2. More than 48 hours notice - No fee payable.

  3. Cancelled lessons not billed will be carried over as credit for the next invoice; no cash refunds.

  4. If a client cancels twice under non-billable terms, the Education Director may review and discontinue the client's relationship with Peak Tuition without notice.

Behaviour Policy:

  1. Students must behave appropriately during tuition.

  2. Students are responsible for their own learning and completing requested prep. If prep is continuously missed, it will cease to be given.

  3. Students must follow reasonable instructions from their tutor.

  4. Poor behaviour may result in a 'red flag' and two 'red flags' will lead to service withdrawal. Only prepaid forthcoming lessons will be refunded, minus our termination fee under T&C.

Allocation Policy:

  1. Only clients who have paid the annual client fee will be maintained on our waiting list.

  2. Allocation to the waiting list is based on suitability for available slots, considering factors such as location, requested days, and times.

Expectations Policy:

  1. While we strive for the best outcomes, we cannot guarantee progress or results.

  2. Clients must provide all relevant information at the initial enquiry, including special educational needs (SEN) and educational history.

  3. Tutors can provide a brief 5-minute update after each lesson. For more in-depth discussions, clients are encouraged to book additional time.

Prep Policy (Homework):

  1. Prep is not standard, except for students receiving entrance exam prep, and is at the tutor's discretion.

Termination Policy:

  1. To terminate lessons, one-months notice is required from the termination request. Immediate termination incurs an early termination fee of £300.

Privacy Policy

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